About the Boardroom

As IT increasingly permeates business, the service desk’s role is also expanding beyond its typical ITSM use case. There has been a sudden surge in digital adoption especially in the Real Estate Sector post-2020 which has forced IT teams to do more with less.

This scenario leaves modern CIOs & IT leaders to rethink their ITSM strategy and explore avenues to extend their service desk beyond IT to other functions like HR, Legal, Finance, Facilities, etc. This is crucial from a value realisation standpoint to optimising TCO for their organisation.

Join us for this session to gain insights into how IT leaders in the Real Estate sector can extend the benefits of ITSM to other lines of business and deliver enterprise-wide service management at scale.

Benefits of Attending?

  • Gain insights on enabling organization-wide digital transformation
  • Mitigate modern problems faced by IT leaders in the real estate industry
  • Extend IT service management beyond IT to other functions of the organisation


Time Activity
11:00am – 11:05am Opening Remarks
11:05am – 11:15am Welcome and Freshworks Overview
11:15am – 11:55am Roundtable Discussion:
11:55am – 12:00pm Closing remarks


Dr. Joseph Nettikaden,
Chief Information Officer,
Esol Education
Alveena Abrar,
Head of Innovation and Technology,
American International School (AIS)
Abdulrahman Khaiwi,
Head Information Technology Department,
Emirates National Schools
Nithin Thomas,
Head of Information Technology,
Amity University Dubai

Who Will Attend

The below job titles from the real estate industry across the Middle East.

  • Chief Technology Officers
  • Chief Information Officers
  • Chief Digital Officers
  • VPs, Heads, Directors, and Leaders of IT & IT Infrastructure

About Freshworks

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks SaaS products provide a 360-degree view of the customer, are ready to go, easy to use and offer quick return on investment. Headquartered in San Mateo, Calif., Freshworks’ 3,000+ team members work in offices throughout the world.
For more information, visit www.freshworks.com


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